Suiyen Services Ltd takes great pride in hiring the most respectful, trustworthy and qualified employees. Our professionals are all bonded and insured and our workers’ compensation insurance covers all of our employees. If the cleaning professional is injured while cleaning your home, you will not be liable for their medical bills. There are other cleaning companies who do not have this type of insurance.

SSL is not a franchise, but is a local company that offers affordable prices for our customers and we offer customized cleaning options to meet all of our clients’ needs.

Absolutely! If there are any specific or additional services or cleaning procedures that you would like, please contact our office prior to the cleaning and we will do our best to accommodate your request.

This would be a function of surface area and workload. We do our best however to send the same team to your office / home for each cleaning.

We greatly appreciate if items are picked up off of the floors and if dressers and counters could be organized before our cleaning, we are able to do a more thorough cleaning. We also ask that valuables, cash and jewelry are put away. During the winter months, we appreciate if sidewalks and driveways are cleared so our professionals are able to get inside of your home safely. For offices, we appreciate if documents, files and other material are kept out of walk ways in their shelves of lockers.

We take customer satisfaction very seriously and if something was missed or not cleaned to your liking, please give us a call within 24 hours so that we can correct the oversight. We will return to your address without any questions asked.

Our cleaning professionals do everything to be as careful as possible, but in the unlikely event that something in your home gets damaged during the cleaning process, our employees know to contact our office right away and will leave you a note about the incident. Our office will then follow-up with a phone call to figure out what the best course of action is for the incident. If an item in your home is damaged or broken, we have the option of repairing the item or replacing it. Touch of Europe is not responsible for any damage that is the result of faulty or improper installation of items, such as broken or improperly installed tiles, shelves, loose carpet, blinds, curtain rods, etc. We assume that all surfaces are sealed and are ready to be cleaned without causing any harm.

If there is an item that is irreplaceable either for sentimental reasons or monetarily, the safest thing for you to do is store those items away during the cleaning or provide us with instructions about not cleaning those items.

We provide all of the cleaning products and equipment for our clients.

You do not need to sign a contract and you have the option to cancel your cleaning services at any time for short engagements. SSL also has the right to cancel your service at any time.

It’s clear the end result is invaluable, but what can you expect to pay in dollars for this kind of service?

The truth is, there’s no one formula for determining the answer to this question, because prices vary depending on a number of variables including things like your location and home size.

As a benchmark, we’ve put together some averages to give you a general idea of how much house cleaning services should cost, followed by a range of factors to consider when deciding if a quote is fair.

We accept personal checks, cash that is sealed in an envelope with your name and address or we accept all major credit cards. If you are paying by check, please leave the payment on the counter. If a check is returned by the bank, a $35 fee will be assessed. We will email receipts when requested and all balances need to be cleared before the next cleaning.

According to an amalgamation of reports and data sources (including figures from the Bureau of Labor Statistics).

We have team of two or three people. One member of the team is the lead and will ensure the work is done properly. The lead worker leaves a checklist for the client to fill out after each cleaning. Finally, the owner or manager goes to the client houses/offices for spot checks or if there are specific concerns from the clients.

Our employees all receive training in proper cleaning techniques. New hires receive one-on-one training until they have hit our high cleaning standards. Employees are trained in the following areas: use of alarm systems, use of cleaning products, workplace safety, proper use and maintenance of cleaning equipment, communication skills, organizational and time management skills and knowledge of our company’s policies. Our cleaning professionals also attend monthly meetings where we provide them with continuing education on cleaning techniques.

Whether or not you are home/in the office during the cleaning is completely up to you. We do keep detailed information about any special cleaning instructions for our clients or any information about pets and alarm codes.

We mark each key with an identification code and we do not use the name or address of our client. All keys are kept locked in a safe when they are not being used for the cleaning. Only the top management staff at our company is able to access the safe.